Key Responsibilities

● Assist in processing, confirming, modifying, and cancelling reservations.
● Respond to guest enquiries through WhatsApp, email, Airbnb, Booking.com, and other channels. ● Assist with checking availability, rates and booking details.
● Liaise with guests, Housekeeping, Operations, Finance, and other teams to ensure a smooth guest experience. ● Assist with preparing booking confirmations, invoices, payment follow-ups, and guest information. ● Assist in preparing daily check-in and check-out lists.
● Support the team in maintaining accurate and up-to-date reservation records.
● Assist with handling guest requests, booking changes, cancellations, and other reservation-related concerns. ● Support the Reservations Manager with daily administrative and operational tasks.
● Ensure all reservations and guest information are accurately recorded and updated.

Requirements

Qualifications

● Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration or a related field.
● At least 6 months of experience in reservations, hospitality, customer service, or a related role.
● Strong communication and problem-solving skills.
● Proficiency in Microsoft Office and Google Workspace.
● Familiarity with booking platforms such as Airbnb and Booking.com is an added advantage.
● Strong attention to detail, multitasking ability, and a customer-first approach.
● Ability to work well in a fast-paced environment.
● Speaking and/or writing Chinese is an added advantage.

Kaziweza Limited publishes its vacancies in Kenya through Saplic. Profile created automatically.