• Responsibilities

To lead and manage teams in Domestic Payments, Processing & Clearing, Account Origination & Maintenance.

The role oversees and monitors the incident and query management and resolution process and close out any long outstanding items by engaging with relevant internal and external stakeholders to resolve.

• Requirements
• Type of Qualification: First Degree
• Field of Study: Business Commerce or Equivalent

3-4 years Basic understanding and experience working with relevant systems and platforms within the payments environment.

3-4 years Knowledge and understanding of exchange control regulations, requirements and reporting.

• 3-4 years Previous work experience in a similar role

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Things
• Developing Expertise
• Documenting Facts
• Examining Information
• Following Procedures
• Interacting with People
• Meeting Timescales
• Producing Output
• Taking Action
• Team Working

Technical Competencies:

• Client Servicing
• Exception Handling
• International Market Knowledge
• IT Systems
• Local Market Knowledge
• Query Resolution
• Root Cause Analysis