JOB TITLE OPERATIONS ASSISTANT

NATURE OF JOB FULL TIME

SALARY KSHS.30,000-35,000

JOB LOCATION WESTLANDS

DUTIES AND RESPONSIBILITIES

Operations & Administration

· Process customer orders accurately and ensure timely fulfillment.

· Prepare quotations, sales orders, invoices, and delivery documentation.

· Maintain accurate records of transactions and operational activities.

· Coordinate with the warehouse, sales, and logistics teams to ensure smooth operations.

· Provide general administrative and office support as required.

Inventory & ERP Management

· Update and maintain stock records using Odoo Enterprise or a similar ERP system.

· Monitor inventory levels and support stock reconciliation and periodic stock counts.

· Generate inventory and operational reports for management.

· Ensure accurate product and customer data is maintained in the ERP system.

Customer Service

· Respond promptly to customer inquiries via phone, email, and WhatsApp Business.

· Resolve customer issues professionally and escalate complex matters where necessary.

· Maintain strong relationships with customers by providing timely and effective support.

Finance & Compliance

· Generate invoices and receipts while ensuring accurate documentation.

· Process transactions through eTIMS and ensure compliance with applicable tax requirements.

· Assist with payment follow-ups and reconciliation of customer accounts.

· Maintain proper filing of financial and operational documents.

Sales & Marketing Support

· Support the sales team by preparing reports, customer information, and sales documentation.

· Manage company social media platforms by scheduling and publishing content.

· Update products and promotions on e-commerce platforms.

· Assist in planning and executing basic digital marketing campaigns.

· Monitor online customer inquiries and respond appropriately.

KEY REQUIREMENT SKILLS AND QUALIFICATION

· Diploma or Bachelor's Degree in Business Administration, Sales & Marketing, or a related field.

· 1–2 years of experience in sales support, office administration, or a pharmaceutical or FMCG environment.

· Experience using Odoo Enterprise or a similar ERP system.

· Proficiency in Microsoft Excel, Microsoft Office Suite, email, and WhatsApp Business.

· Experience in order processing, inventory management, invoicing, eTIMS operations, and customer support.

· Experience managing social media platforms, e-commerce stores, and basic digital marketing campaigns.

HOW TO APPLY

· If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com

· Interviews will be carried out on a rolling basis until the position is filled.

· Only the shortlisted candidates will be contacted.