Responsibilities:

Dispatch & Delivery Coordination:

• Coordinate delivery bookings with dispatch riders and logistics partners.
• Work closely with the Remote Orders Associate to receive, verify, and coordinate customer delivery information accurately.
• Share accurate pickup and delivery details with riders.
• Monitor delivery progress and provide updates where necessary.
• Confirm successful order delivery with customers when required.
• Escalate delivery delays or operational issues promptly.
• Ensure customer delivery information is properly documented and communicated internally.

Inventory Support:

• Assist with daily inventory tracking and stock monitoring.
• Record stock usage and update inventory sheets accurately.
• Monitor low-stock items and report shortages promptly.
• Support ingredient and packaging, stock counts.
• Assist in organising storage areas and maintaining inventory orderliness.
• Help reduce wastage through proper stock handling and monitoring.

Operational Support:

• Assist with daily operational coordination tasks.
• Support order tracking and fulfilment updates.
• Maintain operational logs and basic reports.
• Ensure operational information is updated accurately across trackers and records.
• Support smooth communication between operations, kitchen, and customer service teams.

Requirements:

• Minimum of OND qualification or equivalent
• Previous experience in operations support, logistics coordination, dispatch, or inventory support is an advantage
• Strong organisational and communication skills
• Basic proficiency in Excel or Google Sheets
• Ability to multitask and work in a fast-paced environment
• Ability to work on-site in Asokoro, Abuja

Key Performance Indicators (KPIs):

• Delivery Coordination Accuracy – Minimal dispatch errors
• On-Time Delivery Support Rate – ≥ 95%
• Inventory Record Accuracy – Updated and accurate stock records
• Response Time to Operational Issues – Prompt escalation and follow-up
• Operational Reporting Accuracy – Complete and timely updates
• Reduction in Stock Discrepancies and Fulfilment Errors

Who You Are:

• Highly Organised: You can manage multiple operational tasks and updates without confusion or delays.
• Detail-Oriented: You carefully verify delivery details, stock records, and operational information.
• Responsive & Proactive: You communicate quickly and escalate issues before they become larger operational problems.
• Tech-Savvy: You are comfortable using spreadsheets, WhatsApp, and operational tracking tools.
• Reliable & Accountable: You take ownership of assigned tasks and follow through consistently.
• Calm Under Pressure: You can coordinate urgent operational activities professionally and efficiently.

Why Join Cinnamona:

• Be part of a structured and growing bakery brand
• Work in a calm, respectful, and process-driven environment
• Gain hands-on experience in operations and logistics coordination
• Opportunity for growth within the operations team