Responsibilities:

Logistics Operations Management:

• Monitor daily order fulfilment and shipment activities across the marketplace.
• Track delivery performance and ensure timely resolution of logistics-related issues.
• Coordinate with third-party logistics providers to ensure service level expectations are met.
• Escalate and follow up on delayed, failed, or exceptional deliveries.
• Maintain accurate logistics records, documentation, and operational trackers.

Data Analysis & Reporting:

• Analyse logistics performance data and identify trends, bottlenecks, and improvement opportunities.
• Prepare weekly and monthly logistics performance reports.
• Track key operational metrics including delivery success rate, fulfilment timelines, return rates, and order accuracy.
• Develop dashboards and reporting frameworks for logistics performance monitoring.
• Provide recommendations for operational efficiency improvements.

Designer, Customer, and Logistics Partners Management:

• Source and recommend reliable logistics service providers.
• Support the onboarding and management of logistics service providers.
• Monitor partner performance against agreed service levels.
• Assist in conducting periodic logistics partner reviews.
• Ensure logistics partners comply with operational requirements and policies.

Process Improvement:

• Identify inefficiencies within logistics workflows and recommend solutions.
• Collaborate with Technology and Operations teams to improve logistics systems and processes.
• Support the implementation of new logistics initiatives and operational projects.
• Contribute to continuous improvement efforts across the supply chain and fulfilment process.

Customer Experience Support:

• Work closely with the Customer Experience team on logistics-related escalations.
• Investigate delivery complaints and provide root-cause analysis.
• Ensure logistics issues are tracked, resolved, and communicated effectively to stakeholders.
• Support initiatives aimed at improving customer satisfaction and delivery experience.

Requirements:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field.
• 3-4 years of experience in logistics, supply chain, fulfillment, operations, or related data analysis roles.
• Experience working with e-commerce, marketplace, retail, or logistics organisations is required.
• Strong Microsoft Excel and Google Sheets skills.
• Experience creating reports, dashboards, and performance trackers.
• Ability to analyse operational data and identify trends.
• Familiarity with logistics, fulfilment, and inventory processes.
• Experience using logistics or ERP systems is an advantage.