ISP Field Technicians (Embu)

RESPONSIBILITIES:

Customer Support & Service Delivery

• Respond promptly to customer complaints and service tickets.
• Maintain professionalism and excellent customer service during all field interactions.
• Support customer onboarding by conducting site surveys and installations.
• Educate customers on basic equipment usage and connectivity troubleshooting.
  

Fiber Optic Installation & Deployment

• Install and terminate fiber optic cables for residential, SME, and enterprise clients.
  

• Conduct fiber splicing, patching, and testing using appropriate tools and equipment.
• Install and configure Optical Network Terminals (ONTs), routers, switches, and related
  customer premises equipment (CPE).
• Perform aerial and underground cable installations where required.
• Ensure proper routing, labeling, and protection of cables during installation.
  

Structured Cabling and Cable Management

• Ensure proper cable organization, dressing, and management within racks and customer
  sites.
• Perform Cat6 cable termination and structured cabling installations.
• Maintain neat and professional installation standards.
• Install patch panels, faceplates, cabinets, and cable containment systems.
  

Network Maintenance & Troubleshooting

• Troubleshoot LAN/WAN connectivity issues affecting customer service delivery.
• Replace faulty cables, connectors, networking devices, and related hardware.
• Diagnose and resolve fiber connectivity issues, signal degradation, and network outages.
• Conduct preventive maintenance on fiber and network infrastructure.
• Escalate complex technical faults to Network Engineers or NOC teams where necessary.
  

Reporting

• Complete installation reports, maintenance logs, and fault resolution records accurately.
• Document network changes, cable routes, and equipment configurations.
• Update assigned tickets and work orders within agreed timelines.
• Provide daily activity and incident reports to supervisors.
  



KEY REQUIREMENT SKILLS AND QUALIFICATION:

• Diploma or Certificate in Telecommunications Engineering, Information Technology,
  Electrical Engineering, Computer Networking or a related technical discipline
• Minimum of 2 years hands-on experience in Fiber optic installation and maintenance, ISP field operations, Networking support and troubleshooting, Structured cabling environments
• Excellent communication and interpersonal abilities
• Good customer service orientation