ABOUT THE OPPORTUNITY & RESPONSIBILITIES The Investment Operations Associate at Inkomoko plays a crucial role in ensuring the smooth functioning of the lending process, supporting the lending team, and providing excellent customer service to borrowers. The following are some of the key responsibilities of an Investment Operations Associate are; LOAN PROCESSING & CLIENT SERVICING (20%) Verify the loan applications and documentation Ensure compliance with the lending policies and regulations Prepare loan files for review by the lending team Respond & resolve customer inquiries,  Maintain a positive relationships with borrowers DATA ENTRY & RECORD-KEEPING (45%) Enter accurate data into loan management systems Maintain loan records  Update borrower information Organize and maintain loan documents Ensure loan documents are filed correctly and can be accessed easily when needed Maintain accurate and up-to-date records of loan applications, processing, and disbursement REPORTING & COMPLIANCE (25%)  Generate reports on loan applications, processing times, and other key performance metrics to assist in decision-making by the lending team Ensure compliance with lending policies, regulations, and procedures Communicate any issues to the lending team. PROCESS IMPROVEMENT & COORDINATION (10%) Identify areas for process improvement and advise the team Recommend changes to improve the efficiency and effectiveness of the lending process Coordinate with other departments within the organization to ensure smooth functioning of the lending process Requirements Investment Operations Associate will be a trusted partner and basic qualifications Include: A University degree in Finance or other related field Must speak fluent English and Swahili Experience in loan management, microfinance, capital leases, and access to finance for Micro and Small businesses is STRONGLY preferred Prior experience dealing with customers/debt in a lending environment Prior experience in Loan management system software  Very strong attention to details and good follow through Comfort with the civil court system, and previous experience in litigation preferred Unrelenting perseverance, personal integrity, and critical thinking skills At least 2 years of work experience in relevant or applicable field Must be able to legally work in Kenya COMPETENCY We are looking for someone who; Manages Diverse Relationships – Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds. Takes initiatives to Deliver – Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment.  Fluent in Technology  –  Uses technology effectively to work efficiently and achieve desired outcomes. Benefits WHAT YOU’LL GET This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes both a great culture and a competitive market-based package, including: Incredible company culture, including deep investment in your learning and growth, and a commitment to inclusion and diversity Opportunity to work with a talented, passionate, and committed team of professionals across the region Ability to make a significant social impact and contribute to economic growth Competitive salary, and potential KPI-based bonus Favorable policies like health insurance, staff savings program, parental leave, sabbatical program, and more.