Job Purpose The HR Manager will be embedded within the Bellways Operations Department serving as a strategic HR Business Partner (BP). The role is responsible for aligning HR practices with business objectives, driving people strategy, and ensuring operational excellence across HR and administration. The position provides dedicated HR support to Customer Order Manager (COM) Production, Imports, Warehouse and Logistics, with a strong focus on end-to-end recruitment, workforce planning, performance management, employee relations and talent development, ensuring the department is staffed with high-performing talent. Key Responsibilities 1. HR Business Partnering Act as a trusted advisor to Operations leadership on all HR matters. Align HR strategies with departmental goals and business priorities. Support organizational design, workforce planning, and productivity improvement. Provide HR insights and analytics to support decision-making. Drive HR support across COM, Production, Imports, Warehouse and Logistics. Recruitment & Talent Acquisition Lead end-to-end recruitment (sourcing, interviewing, selection, onboarding). Partner with hiring managers to understand workforce needs. Ensure timely hiring of high-quality candidates for operational roles. Build and maintain a strong talent pipeline. Strengthen employer branding within the operations function. Onboarding & Employee Integration Oversee structured onboarding and induction programs. Ensure smooth integration of new hires into teams. Drive early-stage engagement, productivity, and retention. Performance Management & Appraisal Implement and monitor performance management frameworks. Support goal setting, KPI alignment, monthly and quarterly performance reviews. Track employee productivity and recommend improvements. Manage underperformance and implement PIPs in collaboration with HODs. Maintain updated JDs, KPIs and appraisal tools. Learning & Development Conduct skills gap analysis across Operations. Design and implement internal training and capacity-building programs. Drive leadership and supervisory development initiatives. Support succession planning and career pathing. Discipline &  Grievance Handling Handle conflict resolution and grievance processes end-to-end.Manage disciplinary actions (investigations, hearings, outcomes).Ensure compliance with Kenyan Employment Act during cases.Involve MD only at the appeal stage Employee Relations & Engagement Promote a positive work culture and employee experience. Handle employee grievances, disciplinary matters and conflict resolution. Drive staff engagement initiatives and feedback mechanisms (including 360° reviews). Support retention strategies for critical operational roles. Compliance, Legal & Industrial Relations Stay up to date on Kenyan labor laws and HR best practices. Ensure compliance with OSH, FKE and employment standards. Promote diversity, inclusion and ethics. Act as liaison with legal counsel for HR cases and disputes. Act as liaison with legal counsel for HR cases and disputes.9. HR Operations, Policies & Compliance Ensure adherence to HR policies, SOPs and Kenyan labor laws. Develop, update and implement HR policies aligned to operational needs. Maintain accurate employee records, contracts and HR documentation. Liaise with legal counsel on HR compliance and employee matters. Compensation, Payroll & Benefits Support payroll processing (accuracy, timelines, and compliance). Validate overtime, deductions and operational allowances. Manage benefits administration and recommend improvements. Support development of incentive structures for operational teams. Attendance, Leave & Workforce Planning Monitor attendance and leave to ensure operational continuity. Maintain accurate trackers and provide monthly reports to HODs. Align workforce availability with operational demands. Health, Safety & Wellbeing Ensure OSH compliance across all operational sites. Promote safety standards, PPE usage and workplace wellbeing. Drive staff welfare and wellness programs. HR Strategy, Reporting & Business Support Align HR strategy with business and operational goals. Provide HR analytics, reports and workforce insights. Support cost management, productivity improvement and efficiency initiatives. Partner with Finance, Procurement and Operations to enhance performance. HR Technology & Process Improvement Implement HRIS systems and automate HR processes. Improve HR workflows and reporting efficiency. Strengthen data accuracy and confidentiality. Office Administration (Operations Support) Oversee admin staff (drivers, riders, warehouse support, cleaners, security). Ensure alignment of admin roles with KPIs and operational needs. Manage service providers and administrative contracts. Oversee office maintenance, repairs and facility management to ensure a safe and efficient working environment. Coordinate timely repairs and preventive maintenance of office infrastructure and equipment. Manage vehicle maintenance, servicing, insurance and compliance. Handle business licenses, insurance renewals and statutory certifications. Approve staff travel, per diem and logistics coordination. Exit & Separation Management Manage offboarding processes professionally. Manage exit processes including interviews and documentation. Ensure compliance and proper documentation during separation.  Qualifications & Experience Bachelor’s degree in Human Resource Management, Business Administration or related field. Higher Diploma in Human Resource Management or CHRP accreditation Minimum 5–7 years’ HR experience, with strong exposure to recruitment and operations support. Proven experience as an HR Business Partner, preferably supporting operational teams. Strong knowledge of Kenyan labor laws and HR best practices. A member of IHRM Key Competencies Strong recruitment and talent assessment capability Business acumen and strategic thinking Excellent stakeholder management and communication skills High integrity and confidentiality Problem-solving and decision-making ability Ability to work in fast-paced, operations-driven environments Strong organizational and execution skills