Responsibilities:

Strategic HR & Workforce Management:

• Lead the end-to-end recruitment lifecycle for internal staff and DCLS’s outsourced professional driver roster.
• Oversee the complete deployment workflow—ensuring drivers are seamlessly matched and deployed to corporate and private client locations based on proximity, skill, and vehicle requirements.
• Develop retention, engagement, and welfare initiatives tailored specifically to a high-volume, blue-collar driver workforce.

Regulatory Compliance & Risk Mitigation:

• Maintain strict adherence to local labor laws, state transport regulations, and statutory compliance (including LASDRI, LASRRA, and state driving license validity).
• Manage the complete driver verification framework: conduct rigorous background checks, double-guarantor verifications, residential physical address checks, and psychometric screening.
• Conduct regular audits on driver documentation, fleet insurance records, and compliance files to eliminate liability risks.

Employee Relations & Performance Management:

• Establish and enforce disciplinary frameworks, code-of-conduct guidelines, and service quality standards across all deployed staff.
• Act as the primary escalation point for client feedback, driver grievances, and workplace conflict resolution.
• Design and track KPIs for driver performance, punctuality, client satisfaction, and safety adherence.

Training, Onboarding & Development:

• Structured and deliver comprehensive onboarding orientations covering customer service, route management, executive etiquette, and defensive driving techniques.
• Coordinate routine refresher training, safety workshops, and compliance renewals for existing drivers.

HR Operations & Administrative Oversight:

• Support payroll processing by maintaining accurate, up-to-date deployment rosters, attendance logs, and billable service data.
• Manage HR documentation, digital employee databases, disciplinary history, and leave schedules.
• Collaborate closely with operations and logistics teams to handle incident response and vehicle/driver emergency protocols.

Requirements:

• Minimum qualification of a BSC
• 2 years of previous experience in a similar role