Department
Human Resources
Reports To
General Manager
Experience Target
5–8 years
Salary Target
KES 70,000 per month
Employment Level
Leadership / HOD
JOB PURPOSE
Leads the hotel’s human resources function, ensuring effective recruitment, employee relations, training, performance management, compensation administration and compliance for a large multi-department workforce.
KEY RESPONSIBILITIES
· Manage workforce planning, recruitment, selection and onboarding across all hotel departments.
· Develop and maintain personnel records, contracts, job descriptions, policies and HR documentation.
· Oversee employee relations, grievance handling, investigations and disciplinary processes.
· Ensure compliance with Kenyan labour law, statutory employment requirements and hotel HR policies.
· Coordinate performance-management processes, probation reviews, confirmations, PIPs and succession planning.
· Oversee staff training and development programmes, including induction and service/operational training.
· Manage compensation and benefits administration and provide accurate employee data for payroll processing and review.
· Monitor attendance, leave, absenteeism, overtime, staff turnover and manpower costs.
· Supervise the HR/Training Officer and Staff Welfare/Canteen Coordinator.
· Advise the General Manager and HODs on employee relations, staffing, disciplinary and policy matters.
· Coordinate staff welfare, uniforms, canteen standards, employee engagement and communication initiatives.
· Prepare HR reports and manpower dashboards for management review.
MINIMUM REQUIREMENTS
· Bachelor’s degree in Human Resources, Business Administration or related field.
· 5+ years in HR, including at least 2 years in a managerial role; hospitality experience preferred.
· Strong knowledge of labour-law compliance, recruitment/onboarding, employee relations and disciplinary procedures.
· Experience managing training programmes, HR administration, compensation/benefits and performance management.
· Strong communication, confidentiality, documentation and conflict-resolution skills.
· HR professional certification such as IHRM/SHRM is an advantage.
KEY PERFORMANCE INDICATORS
· Vacancy fill time and quality of hire
· Staff turnover and absenteeism
· Disciplinary/grievance case turnaround
· Training completion and effectiveness
· Payroll/HR-data accuracy
· Labour-law and HR-policy compliance