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Hotel Supervisor
📍 Nairobi 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Hospitality and Tourism
Minimum Experience
1 year
Application Deadline
📅 31/12/2026
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Job Description
JOB TITLE HOTEL SUPERVISOR NATURE OF JOB FULL TIME INDUSTRY HOSPITALITY SALARY KSHS.30,000-40,000 JOB LOCATION THIKA ROAD

DUTIES AND RESPONSIBILITIES Operations Management
  • Supervise day-to-day hotel operations to ensure smooth service delivery.
  • Monitor adherence to hotel policies, procedures, and service standards.
  • Coordinate activities across departments to ensure efficient operations.
  • Address operational challenges and implement timely solutions.

Guest Relations & Customer Service
  • Ensure guests receive professional, friendly, and efficient service.
  • Handle guest inquiries, complaints, and special requests promptly.
  • Monitor customer satisfaction and implement service improvement initiatives.
  • Ensure a welcoming and positive guest experience at all times.

Staff Supervision
  • Supervise front office, housekeeping, restaurant, and support staff.
  • Prepare duty rosters and ensure adequate staffing levels.
  • Monitor employee attendance, punctuality, grooming, and performance.
  • Train, coach, and mentor team members on service standards and operational procedures.

Housekeeping & Facility Management
  • Ensure guest rooms, public areas, and facilities are clean, safe, and well-maintained.
  • Conduct regular inspections of rooms and common areas.
  • Report maintenance issues and follow up on repairs.
  • Monitor cleanliness and hygiene standards throughout the hotel.

Food & Beverage Coordination
  • Support the smooth operation of restaurant, bar, and catering services.
  • Ensure food safety, hygiene, and customer service standards are maintained.
  • Coordinate with kitchen and service teams to meet guest expectations.

Inventory & Cost Control
  • Monitor stock levels of housekeeping, food, beverage, and operational supplies.
  • Assist with inventory management and stock-taking activities.
  • Minimize wastage and support cost-control initiatives.

Health, Safety & Compliance
  • Ensure compliance with health, safety, and hospitality regulations.
  • Promote workplace safety and hygiene standards.
  • Handle incidents and emergencies according to hotel procedures.

Reporting & Administration
  • Prepare daily operational reports and shift handover reports.
  • Maintain records relating to guest feedback, incidents, and staff performance.
  • Assist management in implementing operational improvements.

 KEY REQUIREMENT SKILLS AND QUALIFICATION
  • Diploma or Degree in Hospitality Management, Hotel Management, Tourism Management, Business Administration, or a related field
  • Minimum 2–4 years of experience in the hospitality industry
  • At least 1 year in a supervisory role within a hotel, lodge, resort, or serviced apartment
  • Experience managing guest services and hotel operations is an added advantage.
  • Strong leadership and team management skills.
  • Excellent customer service and interpersonal skills.
  • Good problem-solving and conflict-resolution abilities.

HOW TO APPLY
  • If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
  • Interviews will be carried out on a rolling basis until the position is filled.
  • Only the shortlisted candidates will be contacted.
Location
📍 Approximate location
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About the Company
Brites Management Services Limited publishes its vacancies in Kenya through Saplic. Profile created automatically.