Responsibilities:

• Develop and implement operational strategies, policies, and procedures to achieve business objectives.
• Oversee daily operations across relevant departments and ensure smooth workflow.
• Lead, supervise, and evaluate operational teams to ensure high performance and accountability.
• Set operational targets and monitor departmental KPIs and performance indicators.
• Identify operational challenges and implement effective solutions to improve efficiency.
• Develop and manage operational budgets while ensuring effective cost control.
• Coordinate with senior management and departmental heads to align operations with business goals.
• Monitor service and product quality to ensure company standards are consistently maintained.
• Establish and improve operational processes, systems, and workflows.
• Manage resources, equipment, facilities, and other operational requirements effectively.
• Ensure compliance with company policies, regulatory requirements, and health and safety standards.
• Analyze operational reports and provide regular performance updates and recommendations to management.
• Identify business risks and develop appropriate mitigation strategies.
• Build strong relationships with clients, vendors, suppliers, and other key stakeholders where required.
• Drive continuous improvement initiatives to increase productivity, reduce costs, and improve customer satisfaction.
• Support strategic planning, business expansion, and organizational growth initiatives.

Requirements:

• Minimum of an HND in Business Administration, Operations Management, Engineering, Management, or a related field.
• proven years of progressive experience in operations management, with leadership experience.
• Proven experience managing teams, processes, budgets, and business operations.
• Strong leadership, decision-making, and people-management skills.
• Excellent analytical and problem-solving abilities.
• Strong knowledge of operational planning, process improvement, and performance management.
• Proficiency in Microsoft Office Suite and relevant business/ERP management systems.
• Excellent communication, negotiation, and interpersonal skills.
• Strong financial awareness and cost-control abilities.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong project management and organizational skills.
• Knowledge of relevant industry regulations, health and safety standards, and compliance requirements.
• High level of integrity, accountability, strategic thinking, and professionalism.