1. Strategic Leadership

• Develop and implement a debt collection strategy.
• Establish collection objectives and recovery standards.
• Continuously improve collection processes to maximize recoveries and operational efficiency.

2. Operational Management

• Oversee all collection activities across field and office teams.
• Ensure timely follow-up on overdue accounts.
• Ensure proper allocation and management of debtor portfolios.
• Review difficult and high-value accounts and determine appropriate recovery actions.

3. Performance Management

• Monitor daily, weekly, and monthly performance.
• Conduct regular performance reviews with the team.
• Implement corrective action plans where performance falls below expectations.
• Prepare performance reports for executive management.

4. Team Leadership

• Train, coach, and mentor collections staff.
• Build a high-performance and results-driven culture.
• Ensure Team comply with company policies, ethical standards, and collection procedures.
• Manage attendance, discipline, productivity and professional conduct.

5. Reporting and Analysis

• Prepare daily, weekly and monthly recovery reports.
• Present recovery performance to senior management.
• Maintain accurate departmental records and documentation.

6. Continuous Improvement

• Recommend policy changes that strengthen recovery performance.
• Benchmark collection performance against industry best practices.

Qualifications

• Bachelor's Degree in Business Administration or a related field.

Experience

• Minimum of 2 years' progressive experience in debt collections, credit management, or financial recovery.
• At least 3 years in a senior supervisory or management position.
• Demonstrated experience managing large collections teams and portfolios.
• Experience developing collection strategies and improving recovery performance.
• Relevant experience in debt collections, credit management, or financial recovery, with experience in the finance, fintech, or banking sector preferred

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section