E-Commerce Executive (Customer Service )

Job Details:

Working Location: Batu Caves, Selangor  

Working Days: 5.5 Days   

Important: Able to communicate, Read and Write in Mandarin     

About Us:

We are a company focused on product development and efficiently distribute a diverse range of professional-grade natural functional products through integrated online and offline channels. As a Digital Marketers Intern, you are responsible for planning, executing, and optimizing marketing campaigns across digital platforms to drive brand growth, customer acquisition, and engagement. The role requires a balance of analytical and creative skills, with strong expertise

What You'll Do

• Respond to customer enquiries via WhatsApp, Shopee, Lazada, TikTok Shop, website and social media platforms.
• Assist customers with product information, recommendations and order enquiries.
• Process online orders and coordinate with the warehouse and logistics team.
• Monitor order fulfilment and ensure timely delivery.
• Handle after-sales enquiries, returns and customer feedback professionally.
• Assist in updating product listings, promotions and online store information when required.
• Support daily e-commerce operations across multiple online marketplaces.
• Work closely with the Sales and Operations teams to ensure excellent customer experience.
• Prepare simple daily and monthly reports.