Hiring company
Cross-Border E-commerce Operations Executive
Work mode: On-site · Location: Kuala Lumpur, Malaysia · Schedule: Full Time · Salary: RM 3,800/month.
Monthly salary
RM 3,800/month
Application Deadline
📅 30 Jan 2027
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Job Description
- 管理马来西亚电商平台的日常运营，包括Shopee、Lazada和TikTok Shop。
- 处理产品列表、SKU管理、产品标题和描述优化、价格更新以及库存管理。
- 管理平台促销活动，包括活动参与、代金券和折扣设置、大型销售活动以及日常营销活动。
- 监控和分析门店绩效指标，包括销售收入、订单量、转化率、流量、平均订单价值、退货率和广告表现。
- 处理订单相关问题、退款、退货、订单取消及其他平台运营事务。
- 监控店铺评分、客户评价、订单履约表现、账户健康状况及平台政策合规情况。
- 利用平台仪表盘和Excel分析销售数据，准备定期运营报告，并提出改进建议。
- 与物流、仓储、库存和客户服务团队协调，确保订单处理、发货和交付的及时。
- 与深圳总部紧密合作，开展产品采购、库存规划、价格调整、促销策划及运营优化。
- 识别运营问题，持续提升产品性能、客户体验和整体运营效率。
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