The successful candidate will be responsible for:

• Conducting outbound collection calls with customers across various stages of delinquency.
• Remind customers of outstanding obligations and encourage timely repayment.
• Negotiate repayment arrangements and follow up on agreed commitments.
• Maintain accurate records of customer interactions, payment commitments, and collection activities.
• Investigate and resolve customer concerns related to outstanding balances and repayment obligations.
• Escalate complex or sensitive cases to the appropriate departments for further action.
• Ensure adherence to company policies, procedures, and ethical collection practices.
• Collaborate with internal teams to support portfolio performance and recovery efforts.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section