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Customer Service Representative

📍 Rivers, Nigeria 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Customer Service and Call Center

Work mode: On-site · Location: Rivers, Nigeria · Schedule: Full Time.

Minimum Experience
1 year
Application Deadline
📅 31 Dec 2026
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Job Description

Responsibilities:
  • Respond to customer inquiries via phone, email, chat, and in-person interactions.
  • Handle customer complaints and provide appropriate solutions in a timely manner.
  • Process orders, forms, applications, and requests accurately.
  • Maintain detailed records of customer interactions and transactions.
  • Provide information about products, services, pricing, and company policies.
  • Escalate complex issues to the appropriate department when necessary.
  • Follow up with customers to ensure issues have been resolved satisfactorily.
  • Identify customer needs and recommend suitable products or services.
  • Collaborate with internal teams to improve customer experience.
  • Meet established customer service performance targets and KPIs.

Requirements:
  • A minimum of an OND, or equivalent qualification.
  • Proven experience in customer service, sales support, or a related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Ability to multitask and work in a fast-paced environment.
  • Strong interpersonal skills and a customer-centric attitude.

 Location: Port Harcourt, Obio-Akpor LG
Remuneration: NGN 100,000-150,000 Monthly

Location

📍 Approximate location
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About the Company

Joatech Global Link investments ltd publishes its vacancies in Nigeria through Saplic. Profile created automatically.