Customer Service Respresentative

Responsibilities:

• Serve as the primary point of contact for customers, ensuring an exceptional customer experience at all times
• Respond promptly to customer inquiries through phone calls, emails, WhatsApp, social media platforms, and walk-in visits
• Provide accurate information regarding vehicle bidding processes, auto care services, pricing, and company offerings
• Build and maintain strong relationships with existing and prospective clients
• Follow up on customer inquiries, transactions, and service requests to ensure satisfaction
• Handle customer complaints professionally and ensure timely resolution
• Maintain accurate records of customer interactions, feedback, and service requests
• Coordinate effectively with internal teams to ensure smooth service delivery
• Identify opportunities to improve customer satisfaction and customer retention
• Support lead generation and business growth by converting inquiries into paying customers
• Monitor customer feedback and provide recommendations for service improvement
• Take initiative in identifying challenges and proposing practical solutions
• Assist management with administrative and operational tasks where necessary
• Represent the company's values, brand, and reputation professionally at all times
  

Requirements:

• Minimum of 2–3 years' experience in customer service, client relationship management, front desk operations, sales support, or a related role
• Minimum of HND or Bachelor's Degree in Business Administration
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-management abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Strong problem-solving and conflict-resolution skills
• Good organizational and time-management skills
• Proficiency in Microsoft Office applications and digital communication tools
• Ability to work independently with minimal supervision
• Female candidate aged between 30 and 35 years
• High level of professionalism, integrity, and accountability
• Candidates must reside in Ogba and Ikeja environments

Preferred Qualities

• Have an ownership mentality and take responsibility for outcomes
• Be proactive rather than reactive
• Treat customer concerns with urgency and professionalism
• Be committed to the growth and success of the company
• Demonstrate strong business awareness and customer-centric thinking
• Be dependable, trustworthy, and highly organized
• Possess a positive attitude and a willingness to go the extra mile for customers

Remuneration: NGN 150,000naira