• Manage WhatsApp and social media interactions and provide exceptional customer service.
• Communication: Answer incoming calls, live chats, and emails from users.
• Problem-Solving: Troubleshoot product or service issues and provide working fixes.
• Order Processing: Handle purchases, refunds, exchanges, and account updates.
• Record Keeping: Log all customer interactions accurately into the database.
• Escalation: Send hard problems to the right team or supervisor.Product Knowledge: Stay updated on company offerings to guide users correctly.

Requirements:

• Minimum qualification of HND.
• 1-2 years of previous experience in a similar role.
• The ideal candidate should have excellent communication skills and be able to handle customer enquiries, process orders, and follow up with clients,
• The candidate should be proactive, detail-oriented, and eager to contribute to the growth of the business.

• Competitive salary (negotiable based on experience)
• Career growth opportunities
• Supportive and professional work environment

Remuneration: NGN 70,000- 100,000

Work Mode: 5 days on-site per week.