Customer Service Representative

Job Summary

We are looking for a customer-focused and service-oriented Customer Service Representative (CSR) to handle customer inquiries, provide assistance, and resolve concerns through phone calls, emails, or chat.

The ideal candidate should have good communication skills, a positive attitude, and the ability to deliver excellent customer service while meeting company performance standards

Key Responsibilities

1. Handle inbound and outbound customer calls professionally.
2. Respond to customer inquiries regarding products, services, accounts, and transactions.
3. Provide accurate information and effective solutions to customer concerns.
4. Resolve complaints and escalate complex issues to the appropriate department when necessary.
5. Document customer interactions, concerns, and resolutions in the system.
6. Maintain a high level of customer satisfaction and service quality.
7. Meet performance targets, including productivity, attendance, quality, and customer satisfaction.
8. Follow company policies, procedures, and data privacy guidelines.

Qualifications

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate.
• College Graduates With or without Bpo experience
• College graduates, undergraduates, and fresh graduates are welcome depending on account requirements.
• With or without BPO experience (depending on the account).
• Good verbal and written communication skills.
• Basic computer literacy and navigation skills.
• Customer-oriented with good problem-solving abilities.
• Willing to work onsite and follow a shifting schedule.
• Can work on weekends and holidays, when required.