Customer Service Officer

Job description:

• Handle customer complaints, inquiries, and concerns, including DTI-related cases.
• Coordinate with internal departments to investigate and resolve customer issues.
• Prepare and maintain documentation and reports regarding customer complaints and resolutions.
• Ensure that customer concerns are addressed professionally and in accordance with company policies.

Qualifications:

• Must be a college graduate.
• At least 1 year of experience in customer service, customer relations, or complaint handling.
• Strong communication, interpersonal, and problem-solving skills.
• Knowledge or experience in handling DTI-related complaints is an advantage.
• Able to handle difficult customer concerns and resolve issues professionally.
• Willing to work onsite in an office-based setup.