Customer Service

• Computer literate, can work with MS Office (Word, Excel, etc.)
• Good communication skills (English; written and verbal)

Job Overview:

The Customer Service is responsible for delivering comprehensive customer support to clients, handling all inquiries, concerns, and service needs from the beginning to the end of the customer journey. The role includes assisting customers with product information, resolving issues, and ensuring overall customer satisfaction across various touchpoints. The Customer Service should be able to maintain a positive, empathetic, and professional attitude towards customers at all times and ensure seamless customer experience.

Key Responsibilities:

· Provide prompt and efficient customer support through multiple channels (phone, email) while maintaining a high level of professionalism.

· Address customer issues and complaints, resolving them efficiently while ensuring customer satisfaction.

· Guide customers in account setup, updates, and troubleshooting account-related issues.

· Maintain deep product knowledge to be able to assist customers.

· Keep records of customer interactions, including inquiries, complaints, comments, and actions taken, in the client’s system.

· Ensure continuous end-to-end support to deliver seamless and satisfying customer experience.