- CUSTOMER SERVICE OFFICER
- LifeCo Life Insurance Company Limited
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- LifeCo Life Insurance Company Limited
- Job opportunity
- CUSTOMER SERVICE OFFICER
- LifeCo Life Insurance Company Limited
- Lilongwe
- Full time
- Closed
- Free
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- Job Description
- JOB DESCRIPTION
LifeCo Life Insurance Company Limited is a leading provider of life insurance, pension, and investment solutions in Malawi. We are seeking to recruit a suitably qualified, customer-focused, and highly motivated individual to join our team as a Customer Service Officer based at our Lilongwe Branch.
- KEY RESPONSIBILITIES
Welcome and assist clients and visitors in a professional and courteous manner.
Respond to customer enquiries and provide accurate information on the Company's products and services.
Handle incoming telephone calls, emails, and correspondence, directing them to the appropriate personnel.
Receive and process customer documents and applications.
Ensure the reception and customer waiting area is clean, organized, and welcoming.
Assist in resolving customer queries and escalate complex issues where necessary.
Provide administrative support to the branch as assigned.
Maintain high standards of customer service and uphold the Company's values and brand.
- Requirements
- QUALIFICATION & EXPERIENCE REQUIRED
Malawi School Certificate of Education (MSCE).
Certificate or Diploma in Customer Service, Front Office Management, Business Administration, or a related field.
Proficiency in Microsoft Office applications.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Previous experience in a customer service or front office role will be an added advantage.
- PERSONAL ATTRIBUTES
Excellent customer service orientation.
Professional appearance and conduct.
Friendly, courteous, and approachable.
Honest, reliable, and able to maintain confidentiality.
Able to work under minimal supervision and as part of a team.