- CUSTOMER CARE MANAGER
- Carbon Auto & Tyre Limited
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- Carbon Auto & Tyre Limited
- Job opportunity
- CUSTOMER CARE MANAGER
- Carbon Auto & Tyre Limited
- Lilongwe
- Full time
- Apply by Aug 14, 2026
- Free
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- Job Description
- Overview
Job Title:
- Customer Care Manager
Location:
- Lilongwe, Malawi
Job Type:
- Full-Time
- About the Role
- Carbon Auto & Tyre Limited is seeking an experienced, customer-focused, and results-driven
- Customer Care Executive Manager
to lead our customer service operations. The successful candidate will be responsible for developing and implementing customer experience strategies, managing the customer care team, and ensuring exceptional service delivery that strengthens customer loyalty and enhances the company’s reputation.
- Key Responsibilities
- Lead and manage the Customer Care Department
Develop and implement customer service policies, procedures, and service standards.
Monitor customer interactions and ensure timely resolution of complaints and inquiries.
Analyze customer feedback and recommend initiatives to improve customer satisfaction.
Train, mentor, and develop Customer Care Executives to achieve performance objectives.
Collaborate with Sales, Workshop, and Operations teams to enhance customer experience.
Drive customer retention and loyalty programs.
Ensure compliance with company policies and customer service standards.
Identify opportunities for process improvements and service excellence.
- Manage & record daily petty cash operations of the branch
Record and post daily sales of the branch.
- Qualifications & Experience
Bachelor's Degree in Business Administration, Marketing, Public Relations, Customer Service Management, or a related field.
Minimum of 5 years' experience in customer service, with at least 2 years in a supervisory or managerial role.
Strong knowledge of customer relationship management principles.
Experience in the automotive industry will be an added advantage.
Proficiency in Microsoft Office and customer management systems.
Must have knowledge in accounting package(Tally).