• Jobs search
• Customer Care Agent
• iSON Zambia Limited
• Part-time
• Lusaka, Zambia
• 1w ago
• Duties & Responsibilities

Handle customer calls courteously and professionally.

Provide accurate information about products and services.

Gather, verify, and communicate customer information effectively.

Show empathy and provide personalized customer service when needed.

Meet the company's call quality standards.

Identify and report opportunities to improve customer experience and productivity.

Maintain good attendance and punctuality.

Consistently achieve daily performance targets.

• Qualifications
• Grade 12 Certificate with
• at least five (5) credits
• , including
• English and Mathematics

A tertiary qualification is an added advantage.

• Age Requirement
• 24 – 33 years
• Language Requirements
• Applicants must speak
• at least one

of the following local languages fluently:

• Tonga
• Lozi
• Lunda
• Kaonde
• Luvale
• Location Requirements
• Applicants must live
• within a 7 km radius
• of the office. Those living in areas such as the following are
• not eligible

:

• Meanwood
• Obama
• Chainda (beyond the Clinic)
• Salama
• Mtendere East
• ZAF Lusaka
• Makeni
• Lilayi
• Kanyama
• Garden House
• Chingwele
• Zingalume
• Chunga
• Chalala Apex

And other areas beyond the required radius.

• Additional Requirements
• Must be willing to work
• in shifts

.

• Must complete a mandatory
• fingerprint verification process

.

• How to