Key Responsibilities

• Respond to customer inquiries professionally via phone, email, and in person.
• Handle customer complaints and provide timely resolutions.
• Maintain accurate customer records and documentation.
• Process customer requests and follow up to ensure satisfaction.
• Coordinate with internal departments to resolve customer issues.
• Perform general administrative duties as assigned.
• Uphold high standards of customer service and professionalism.

Requirements

• Diploma or Degree in Business Administration, Customer Service, Communication, or a related field.
• Experience as a Call Center Agent, Customer Care Representative, or Administrator.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Proficient in Microsoft Office applications.
• Must be presentable, well-groomed, and professional.
• Ability to work under pressure and manage multiple tasks effectively.
• Positive attitude and strong customer service orientation.