Key ResponsibilitiesCustomer Service

• Receive and respond to customer inquiries via phone, email, and in person.
• Provide accurate information regarding products, services, pricing, and delivery schedules.
• Handle customer complaints and resolve issues professionally and promptly.
• Maintain positive relationships with customers to enhance customer satisfaction.
• Process customer orders and ensure accurate documentation.

Invoicing and Billing

• Prepare, verify, and issue customer invoices accurately and in a timely manner.
• Ensure invoices comply with company policies and applicable tax regulations.
• Follow up on outstanding invoices and support debt collection efforts.
• Reconcile invoices with delivery notes, purchase orders, and other supporting documents.
• Maintain accurate billing records and filing systems.

Administrative Duties

• Update customer records and databases.
• Prepare reports on sales, invoices, customer inquiries, and outstanding balances.
• Assist in maintaining office records and documentation.
• Coordinate with the sales, finance, and operations teams to ensure smooth service delivery.
• Perform other administrative duties as assigned.

Qualifications and Experience

• Diploma or Degree in Business Administration, Accounting, Finance, Customer Service, or a related field.
• At least 1–2 years of experience in customer service, billing, invoicing, or administrative roles.
• Knowledge of accounting and invoicing procedures.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Experience using accounting or ERP systems is an added advantage.