Customer Service and Administrative Executive

Responsibilities:

Customer Service:

• Handle customer inquiries, complaints, and requests promptly through phone, email, social media or in-person.
• Maintain strong relationships with customers by providing accurate information and solutions.
• Record and track customer feedback to ensure continuous service improvement.
• Follow up with customers to ensure satisfaction and resolve outstanding issues.

• Manage office correspondence including emails, phone calls, and official documents.
• Organize and maintain filing systems (digital and physical) for easy retrieval of records.
• Assist in preparing reports and other office documentation.
• Coordinate schedules, appointments, and meetings for customers and staff.
• Maintain office supplies inventory and liaise with vendors as required.