Customer Care Representative

📍 Lagos, Nigeria 🏢 100001 💼 On-site ⏰ Full Time 📋 Permanent Contract 🏷️ Customer Service and Call Center

Work mode: On-site · Location: Lagos, Nigeria · Schedule: Full Time.

Minimum Experience

1 year

Application Deadline

📅 31 Dec 2026

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Responsibilities:

Answer questions: Explain products, services, pricing, policies, shipping, returns, etc. in a clear, friendly way
Solve problems: Troubleshoot issues, handle complaints, fix billing errors, or escalate tricky cases to a manager/specialist
Process requests: Take orders, schedule appointments, process refunds, update account info, track deliveries
Listen + empathize: Understand what the customer is actually frustrated about and make them feel heard
Document everything: Log conversations, issues, and solutions in the CRM so the next rep has context
Follow up: Check that issues got resolved and customers are satisfied
Promote products: Suggest relevant products/services that actually help the customer, not just upsell
In short: their job is to make sure the customer feels supported, informed, and valued from first contact to resolution.

Requirements:

Saplic and real companies never ask you for money to apply, train or hire you. If they do, report the job.

📍 Approximate location

Synergy Aesthetic Ltd publishes its vacancies in Nigeria through Saplic. Profile created automatically.