JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE

Job Type: Hybrid

Experience Level: Entry-Level / Experienced

Location: Lagos, Nigeria

Job Description

We are seeking a friendly, professional, customer-focused and responsible Customer Service Representative to join our team.

The successful candidate will serve as the first point of contact for customers, respond to enquiries, resolve complaints, provide accurate information about products and services, and ensure excellent customer satisfaction.

Key Roles and Responsibilities

• Respond promptly to customer enquiries through phone calls, emails, WhatsApp and other communication channels.
• Provide accurate information about company products and services.
• Handle customer complaints professionally and provide appropriate solutions.
• Maintain positive relationships with existing and prospective customers.
• Process customer requests, orders and service enquiries.
• Follow up with customers to ensure satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Escalate complex customer issues to the appropriate department.
• Identify opportunities to improve customer experience.
• Represent the organisation professionally at all times.

Requirements and Qualifications

• Minimum of OND, HND or Bachelor's degree.
• Excellent verbal and written communication skills.
• Good interpersonal and problem-solving abilities.
• Basic computer knowledge and Microsoft Office proficiency.
• Ability to communicate effectively with different categories of customers.
• Strong listening and organisational skills.
• Patience, honesty and attention to detail.
• Previous customer service experience is an advantage but not compulsory.

Skills Required

• Customer relationship management.
• Effective communication.
• Conflict resolution.
• Time management.
• Teamwork

What We Offer

• Professional development and training.
• Career advancement opportunities.
• Supportive working environment.
• Opportunity to develop customer relationship management skills.
• 3 days on site