Collections Officer

Responsibilities:

• Follow up with customers on due and overdue payments through calls, emails, WhatsApp, and other approved channels.
• Negotiate repayment arrangements and ensure timely resolution of outstanding accounts.
• Monitor customer accounts and maintain accurate records of collection and recovery activities.
• Manage delinquent accounts and implement effective recovery strategies.
• Prepare collections and recovery reports, escalating high-risk accounts when necessary.
• Deliver excellent customer service while ensuring compliance with company policies and regulatory requirements.

Requirements:

• A minimum of a Bachelor's degree or HND in Finance, Accounting, Economics, Business Administration, or a related discipline.
• A minimum of 2 years' experience in collections, debt recovery, loan servicing, or a similar role, preferably within a fintech, financial institution, or lending company.
• Strong communication, negotiation and interpersonal skills.
• Ability to work independently, meet recovery targets and handle sensitive customer conversations professionally.