Business Operations Analyst

• Analyse and improve business processes to enhance operational efficiency and productivity.
• Develop and implement operational policies, procedures, and standard operating procedures (SOPs).
• Monitor operational performance metrics and provide insights to management
• Identify operational risks and recommend mitigation measures.
• Support strategic initiatives and process improvement projects.

• Oversee the quality and flow of deals entering the pipeline.
• Work closely with business banking officers to enforce deal qualification standards.
• Monitor pipeline volume, quality, and conversion rates.
• Coordinate improvements to sourcing channels.

• Coordinate deals through the credit process.
• Maintain deal tracking systems and internal communication flows.
• Escalate issues requiring attention to the Credit and Risk team.

• Manage onboarding, documentation, and disbursement activities.
• Ensure all conditions precedent are met before disbursement.
• Verify approvals and transaction documentation.

• Monitor utilization of funds and repayment triggers.
• Support proactive portfolio risk management.
• Oversee recovery processes and monitor portfolio performance.

• Design standardized workflows across sourcing, processing, monitoring, execution, and recovery functions.
• Improve speed, accuracy, accountability, and scalability of operational processes.

• Identify automation opportunities and support workflow digitisation.

• Prepare operational and management reports.
• Provide data-driven insights to support decision-making.

• Bachelor's degree in business administration, finance, accounting, economics, statistics, or a related discipline.
• MBA or relevant professional certifications will be an added advantage.
• Minimum of 4 years' experience in operations, banking, lending, financial services, business process management, or related functions.
• Experience coordinating workflows and driving operational efficiency within a financial institution or fintech environment is preferred.
• Strong analytical and problem-solving skills.
• Excellent organisational and project management abilities.
• Advanced proficiency in Microsoft Excel and reporting tools.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Location: Abuja, Nigeria

Remuneration: NGN 647,366.35 Monthly Net