Must have Degree/ Diploma in Automative Engineering with 3years of experience as lead Supervisor role.

A. Workshop Operations & Job Flow

- Plan and allocate jobs to technicians based on skill, urgency, and bay availability

- Monitor daily workshop schedule to meet promised vehicle delivery times

- Do in-progress and final quality checks on repairs before vehicle release

- Coordinate with Parts/Store for parts availability to avoid job delays

- Ensure workshop cleanliness, 5S standards, and tool accountability

B. Team Leadership & Training

- Supervise mechanics, technicians, apprentices, and wash bay staff

- Conduct morning briefings: job targets, safety, and technical updates

- Train and upskill technicians on new models, diagnostics, and SOPs

- Monitor staff attendance, productivity, and conduct. Report HR issues

- Enforce PPE use, safety rules, and housekeeping standards

C. Technical & Quality Control

- Diagnose complex faults or guide technicians when they’re stuck

- Ensure all repairs follow manufacturer specs, torque settings, and checklists

- Handle reworks/comebacks: investigate root cause and prevent repeat issues

- Sign off on warranty jobs and ensure proper documentation for claims

D. Customer & Admin

- Liaise with Service Advisors on job status, delays, and extra work approvals

- Explain technical issues to customers in simple terms when needed

- Control labor hours, rework cost, and consumable usage to hit targets

- Maintain workshop reports: job completion, technician efficiency, comebacks, incidents

- Ensure compliance with OSHA, environmental, and OEM safety standards