• Responsibilities

Deliver exceptional customer service and ensure a positive customer experience at every touchpoint.

Achieve individual and branch funeral insurance sales and customer retention targets.

Process new policies, policy amendments and customer requests accurately and within agreed turnaround times.

Collect premiums, process payments and reconcile daily financial transactions accurately.

Maintain accurate customer records and ensure full compliance with KYC and regulatory requirements.

Ensure timely and accurate capture and maintenance of information in the Funeral Insurance Management System.

Promote FSG products and identify opportunities for cross-selling and business growth.

Contribute to operational excellence by maintaining accurate records, improving processes and supporting digital initiatives.

Work collaboratively with colleagues, uphold FSG values and actively contribute to branch and organizational performance.

• Requirements
• BGCSE (O level) or equivalent
• Certificate of Proficiency (COP) in Long Term Insurance;

Minimum of two (2) year experience working in a long-term insurance, financial service or a customer service environment.

• Proficiency in Microsoft Office Applications

Customer service orientation and relationship management.

Effective communication and interpersonal skills. Computer literacy and proficiency in insurance administration systems.

Financial accuracy, attention to detail and record management.

Integrity, accountability and compliance with regulatory requirements.

Teamwork, problem solving and proactive approach to continuous improvement.