Responsibilities:

• Assist the Manager in overseeing daily business operations.
• Supervise, coordinate, and monitor staff performance.
• Ensure excellent customer service and resolve customer complaints professionally.
• Monitor staff attendance, punctuality, and compliance with company policies.
• Assist with scheduling, task allocation, and daily reports.
• Support inventory, supplies, and operational management.
• Handle administrative duties and maintain accurate records.
• Assist in implementing management decisions and operational procedures.
• Step in for the Manager when required.
• Report operational issues and staff concerns to management.
• Ensure the workplace remains organized, safe, and professional.

Requirements:

• Minimum qualification of a BSC
• 2 years of previous experience in a similar role