Overview

Languages

• English

Education

• Bachelor's degree

Experience

• 2 years to less than 3 years
• On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Private company, corporation or industry
• Information technology

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

• Provide customer service
• Manage incidents
• Supervision
• No supervision responsibility
• Experience and specialization
• Computer and technology knowledge
• Desktop applications
• File management software
• Multimedia software
• Word processing software
• Communication software
• Image editing software
• Programming software
• HTML editing software
• Website creation and management software
• Web service design
• Database software
• JavaScript
• MS Office
• SharePoint
• Sage Accounting Software
• Area of work experience
• Quality assurance or control
• Area of specialization
• Technical support

Additional information

• Transportation/travel information
• Own transportation
• Valid driver's licence
• Work conditions and physical capabilities
• Fast-paced environment
• Work under pressure
• Tight deadlines
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Team building opportunities