Qualifications:

• Diploma or Bachelor's Degree in Business Administration, Office Administration, Secretarial Studies, or a related field.

• Minimum of 2 years' experience in an administrative or receptionist role.

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Experience using CRM systems or ERP software is an added advantage.

• Experience in a solar, electrical, engineering, construction, or retail company is an added advantage.

Key Responsibilities

• Welcome and assist clients, visitors, and suppliers in a professional manner.
• Answer, screen, and direct incoming phone calls and emails.
• Schedule appointments, meetings, and site visits for the sales and technical teams.
• Maintain accurate records of customer inquiries and follow up where necessary.
• Prepare quotations, invoices, delivery notes, and other administrative documents as required.
• Organize and maintain physical and electronic filing systems.
• Receive, sort, and distribute incoming mail and courier deliveries.
• Manage office supplies inventory and coordinate procurement when necessary.
• Support the sales team by preparing documents, presentations, and customer records.
• Coordinate travel, accommodation, and logistics for staff when required.
• Maintain cleanliness and organization of the reception and office areas.
• Handle customer complaints professionally and escalate issues to the relevant departments.
• Assist with basic bookkeeping tasks, including recording petty cash and expenses.
• Ensure confidentiality of company and customer information.
• Perform any other administrative duties assigned by management.