• Responsibilities

Welcome and assist patients and visitors professionally.

Schedule, confirm, and manage patient appointments.

Answer telephone calls, emails, and patient enquiries.

Register patients and maintain accurate patient records.

Process payments, issue receipts, and assist with billing.

Maintain confidentiality of patient information.

Manage filing, correspondence, and general office administration.

Monitor office supplies and ensure the reception area is clean and organised.

May be required to assist with the patient-related activities.

Provide administrative support to the physiotherapist as required.

• Requirements

Certificate or Diploma in Business or Office Administration, or a related field.

At least two (2) years’ experience in an administrative or receptionist role.

Experience with healthcare or physiotherapy billing is an added advantage.

Experience in a healthcare or physiotherapy setting is an added advantage.

Excellent communication and customer service skills.

Strong organisational and time management skills.

Proficiency in Microsoft Office.

High level of professionalism, confidentiality, and attention to detail.

Ability to work independently and as part of a team.