Waiters

Requirements and Experience:

o Minimum of one (1) year of experience in a similar role from a reputable hotel. Education

o Appropriate Diploma or Degree in Hospitality Management

Duties and Responsibilities

Revenue Growth

o Drive an enhanced guest experience, ensure compliance with operational procedures, accuracy of financial transactions, all points of sale, and maximize hotel revenues.

o Participate in programs to increase F&B revenue.

o Participate in initiatives to upsell and promote outlets.

Financial Management / Budget/ Costs and Assets

o Operate within the annual budget guidelines and maintain tight control of such.

o Maintain the necessary stock of supplies in your designated outlet, control wastage and breakages.

o Ensure compliance with all standard manuals, policies and procedures, and code of conduct within the hotel.

o Ensure quality of guest service and ensure a positive experience for the guests in the hotel.

F&B Operations

o Prepare tables by setting up linens, silverware, and glasses.

o Check dishes and kitchenware for cleanliness and presentation, and report any problems to the supervisor.

o Arranges table settings and maintains a tidy dining area before, during, and after service.

o Greets and escorts guests to their tables.

o Presents menus and provides detailed information when asked (e.g., about portions, ingredients, or potential food allergies).

o Maintains an up-to-date working knowledge of the menu items and daily specials. Inform guests of the day’s specials.

o Explains the menu items in terms of preparation, ingredients, and presentation.

o Answers inquiries about food and beverage items on the menu.

o Offers menu recommendations upon request and up-sells food and beverage items and additional products when appropriate.

o Takes food and beverage orders accurately, including any special requests.

o Works with bartenders to fill beverage orders.

o Pre-sets tables for the orders and works with the kitchen team to process and speed up food orders.

o Uses established food handling and serving techniques to ensure that hygiene and guest expectations are met at all times.

o Ensures guests are satisfied with their food orders, beverages, and service.

o Monitors guests' needs and promptly handles requests.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section