Duties and Responsibilities
Revenue Growth
o Drive an enhanced guest experience, ensure compliance with operational procedures and accuracy of financial transactions, all points of sale, and maximize hotel revenues by focusing on food & beverage revenue streams.
o Work with the F&B Manager to develop programs to increase F&B revenue.
o Participate in initiatives to upsell and promote outlets.
o Foster a culture of cross-selling within the team.
Financial Management / Budget/ Costs and Assets
o Operate within the annual budget guidelines and maintain tight control of such.
o Maintain the necessary stock of supplies in all outlets and control expenses.
Structure, Systems, Procedures
o Ensure compliance with all standard manuals, policies, and procedures within the hotel, ensuring continuous improvement to exceed guest expectations.
o Monitor quality of guest service and ensure a positive experience for the guests in the hotel.
Cashiering Operations
o Ensure bills are accurate by verifying the orders posted in the POS system against the physical table, settle and print them on request of waiters
o Continuously take a physical record of the number of pax in the restaurant during the shift and reconcile with covers posted to the system.
o Know the daily/ weekly specials and offers
o Ensure all payments are classified in accordance with hotel procedure
o Process credit card, cheque, and cash payments in accordance with correct procedure and handle foreign currency exchange following the laid-down procedure
o Ensure all bills put on a room charge are handed in to Reception and signed for
o Ensure all money in custody is safe and secure
o Ensure safe custody of the Restaurant’s house bank (float) and ensure the amount is intact.
o Ensure the till balances.
o Prepare end-of-shift report and reconcile physical cash against cash as per the end-of-shift report printed from the POS
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section