Travel Sales Executive

• Respond promptly to inquiries received through WhatsApp, phone calls, email, website forms, and social media channels.
• Qualify leads and identify customer travel requirements.
• Present travel solutions and package recommendations.
• Prepare travel quotations and proposals.
• Follow up consistently with prospective clients.
• Convert inquiries into confirmed bookings.
• Achieve monthly sales and revenue targets.

• Build and maintain strong relationships with clients.
• Provide professional travel advice and destination recommendations.
• Manage customer expectations throughout the booking process.
• Ensure excellent customer service before, during, and after travel.

• Coordinate travel bookings and reservations.
• Verify booking details and client documentation.
• Maintain accurate records of all transactions and communications.
• Ensure timely collection of payments and required documents.

• Conduct post-travel follow-ups.
• Encourage referrals, repeat bookings, and customer loyalty.
• Resolve client concerns professionally and efficiently.
• Support upselling opportunities for premium services, upgrades, tours, and add-ons.

• Maintain CRM and client databases.
• Track sales performance and booking activities.
• Prepare regular sales reports.
• Support operational requirements as needed.

• Experience in sales, customer service, travel, tourism, hospitality, or a related field.
• Strong communication and negotiation skills.
• Excellent customer relationship management abilities.
• Ability to work under pressure and meet targets.
• Strong organizational and administrative skills.
• Proficiency in Microsoft Office and CRM systems.
• Experience in travel sales is an advantage.

• Monthly revenue generated.
• Number of bookings closed.
• Lead-to-booking conversion rate.
• Customer satisfaction rating.
• Repeat customer rate
• Response time to inquiries.
• Value of upsold products and services.

Location: Lagos (Hybrid/Remote)