Key Responsibilities

Scheduling & Dispatch

• Receive and process transport bookings from clients and internal stakeholders.
• Schedule vehicles and drivers based on client requirements, availability, and operational efficiency.
• Dispatch vehicles and monitor trips to ensure timely pick-up and drop-off of clients.
• Coordinate last-minute changes, emergencies, and transport requests with minimal disruption to service delivery.
• Ensure optimal vehicle utilization and route planning.

Transport Operations Coordination

• Coordinate daily transport operations for corporate clients and VIP guests.
• Liaise with drivers, suppliers, and transport partners to ensure smooth service delivery.
• Monitor vehicle movements and provide real-time updates to clients where necessary.
• Maintain accurate trip records, schedules, and dispatch logs.
• Ensure all transport services comply with company policies, client requirements, and safety regulations.

Customer Service & Stakeholder Management

• Serve as the primary contact for transport-related inquiries and requests.
• Handle client concerns and resolve operational issues promptly and professionally.
• Build and maintain strong relationships with transport providers and corporate clients.
• Ensure high levels of customer satisfaction through efficient coordination and communication.

Reporting & Administration

• Prepare daily, weekly, and monthly transport operation reports.
• Track transport costs and support invoicing and reconciliation processes.
• Maintain accurate records of bookings, trip sheets, vehicle allocations, and service performance.
• Monitor supplier performance and recommend improvements where necessary.

Qualifications & Experience

• Diploma or Degree in Logistics, Transport Management, Business Administration, Tourism Management, or a related field.
• Minimum of 2 years' experience in transport coordination, dispatch, fleet operations, logistics, or corporate travel.
• Experience in corporate transport operations will be an added advantage.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Experience using transport management, dispatch, or booking systems is desirable.
• Experience in the taxi industry is preferred.

Key Competencies

• Excellent planning, scheduling, and organizational skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple assignments simultaneously.
• Strong problem-solving and decision-making skills.
• High attention to detail and accuracy.
• Customer-focused with a commitment to service excellence.
• Ability to work flexible hours when operational needs require.

How to Apply

Interested candidates should submit their CV and a brief cover letter indicating why they are interested in the internship opportunity to email address vacancy@atstravel.co.ke by 20th June 2026