The Trainer’s primary role is to be responsible for the training design and delivery of the engagement center’s agents and staff, this includes new hire training, keeping the team updated on changes and new releases, as well as additional skills. In addition, the trainer will develop course schedules and sessions and will ensure all trainees understand and grasp the required concepts comprehensibly.

Job Descriptions:

• Assist Staff Manager and resolve all training requirement

• Develop and maintain documents for various processes, assist in preparing development plans

• Ensure SOPs and process are compliant to last business and government updates

• Create world class training delivery program

• Design and maintain training course for all materials and develop appropriate manuals and handouts

• Facilitate training sessions

• Measure training effectiveness and new hires quality operations delivery

• Culture and employee engagement experience promoter

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