Customer Service Analyst
Work mode: On-site · Location: Kuala Lumpur, Malaysia · Schedule: Full Time.
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Job Description
Job Summary
The Online Partnerships Group (OPG) is a partner-focused organization within Global Partnerships that prides itself in providing great service, in creating innovative solutions, and most importantly, in having amazing people. In over twelve offices around the globe, we foster and celebrate an environment where all team members feel welcomed and respected.
Key Responsibilities:
Conduct application reviews
Support our publisher base through our email customer service
Contribute to automation efforts and offer possible solutions
Lead reviews activities in order to launch proactive initiatives to improve the support services
Analyze and improve customer journey/flow
About the Company
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