Sr. Operations Analyst (Japanese Speaking)

We are looking for candidates with a passion for technology and financial markets, who have strong problem-solving skills and a talent for communication. Our platforms provide the industry-leading services for OTC derivatives post-trade processing, and you will be responsible for providing the first line of support for clients using these platforms. Fast-changing and innovative, you will see regular opportunities to expand and grow taking on new challenges.

The successful candidate will be responsible for providing day-to-day operations and technical support for all services supported within OSTTRA’s newly formed suite. Our Client Services experience is a key priority for the firm. Candidates must be passionate about delivering excellence and best-in-class customer service experience. Through our comprehensive monitoring architecture and systems, issues are rapidly highlighted for immediate investigation and resolution. Supported by relevant tools and processes, teams continuously collaborate to investigate, resolve and improve the platforms. The principal duties for this role will be to provide remote support to our Global business and clients, working in close partnership with our global teams. Japan is a critical part of our APAC franchise and delivering exceptional service to our Global clientele is a core component of our Client Services team’s responsibilities.