Social Media Strategist

Location: Awka, Anambra State

Work Arrangement: Onsite

Salary: ₦80,000 per month

The business's social media strategy, content creation, publishing and performance tracking are managed by Swiftly Support as an external service provider. This advert is for an internal Social Media Strategist only if the business chooses to recruit a separate in-house role. The internal role must coordinate with Swiftly Support rather than duplicate or independently override the agreed service.

Key Responsibilities

• Gather accurate product, service, promotion and availability updates from the Operations Coordinator and relevant staff.
• Support content planning by identifying customer questions, product highlights, service updates, seasonal opportunities and in-store activity.
• Obtain consent before sharing staff or customer images and submit content ideas/materials through the agreed approval process.
• Coordinate promptly with Swiftly Support to verify facts, provide requested information and help execute approved campaigns.
• Monitor customer comments and public feedback, refer sales enquiries to the E-Rep and escalate complaints instead of arguing online.
• Share useful customer and campaign observations with management and Swiftly Support.

Requirements / Qualifications

• Experience in social media, content coordination, communications or marketing support.
• Strong writing, organisation, brand awareness and understanding of customer engagement.
• Able to work collaboratively with an external social media partner and follow approval procedures.
• Knowledge of privacy, image consent and professional online conduct.

What Success Looks Like

• Timeliness and accuracy of content inputs.
• Quality of campaign coordination.
• Effective enquiry handover.
• Approval compliance.
• Useful customer insights and reporting.

Reporting Line: The internal role, if recruited, coordinates with the Operations Coordinator and Swiftly Support.

Important: This is an optional in-house coordination role. The business's actual social media strategy and execution are currently managed by Swiftly Support. Do not advertise this role as a replacement unless the service arrangement changes.

their CV and the position they are applying for or via WhatsApp .

Application Note: Only shortlisted candidates may be contacted.