Operations Coordinator

Location: Awka, Anambra State

Work Arrangement: Onsite

Salary: ₦150,000 per month

The cosmetics store and spa is seeking a highly organised Operations Coordinator to support the smooth daily running of its cosmetics retail store and spa. The ideal candidate can coordinate people, customer flow, service readiness, records and standards while ensuring the team follows established procedures.

Key Responsibilities

• Coordinate daily store and spa operations, staff attendance, task allocation and shift handovers.
• Ensure the customer journey runs smoothly from arrival and reception through consultation, shopping or treatment, payment and follow-up.
• Confirm rooms, equipment, products and staff are ready for scheduled services; coordinate readiness rather than leaving it to Front Desk.
• Monitor service quality, cleanliness, safety, customer complaints and adherence to workflows.
• Track daily sales, bookings, stock concerns, service issues and team performance; prepare clear reports for management.
• Resolve routine operational issues and escalate financial, safety, legal, reputational or other major matters to the Owner.
• Coordinate with Front Desk, Consultant, therapists, Sales, Inventory, E-Rep and Swiftly Support on operational updates.

Requirements / Qualifications

• Previous experience in operations, store coordination, hospitality, retail, spa or customer service supervision.
• Strong organisation, communication, problem-solving and team coordination skills.
• Comfortable using digital records, spreadsheets, booking tools and basic reporting systems.
• Able to uphold confidentiality, service standards and accountability.

What Success Looks Like

• Daily opening and readiness checks completed.
• Consistent workflow and SOP compliance.
• Effective management of customer complaints and resolution time.
• Staff attendance and task completion monitored.
• Accurate and timely reports submitted.
• Positive customer experience maintained.
• Operational issues escalated promptly.

Reporting Line: Reports to the Owner or designated management representative, except where a specific escalation or external-service relationship applies.

their CV and the position they are applying for or via WhatsApp .

Application Note: Only shortlisted candidates may be contacted.