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• Categories
• Black River
• Not disclosed
• Posted Aug 6, 2026
• Closing 06/09/2026
• Marketing / Sales
• Sales Representative
• Loyalty Specialist
• Client Relations
• Brand Ambassador

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• Job Description
• Job Description

Duties and Responsibilities:

• Greet
• and advise walk-in visitors on membership tiers, programme benefits, pricing,
• and terms, in line with current commercial conditions set by the Sales &
• Commercial team

.

• Complete
• member registration at the till in the IT systems: capture details, verify
• eligibility when relevant, and issue digital and physical membership cards

.

• Process
• payments, apply correct tier pricing, and issue receipts. Handle cash, card,
• and mixed payment (cash + loyalty points) transactions accurately

.

• Conduct
• a structured onboarding at enrolment: explain how to earn and redeem points,
• outline tier benefits and exclusions, demonstrate the Casela App or any other
• available marketing support, and hand over programme materials

.

• Maintain
• an accurate log of cards produced, issued, and held in stock; report
• discrepancies

.

• Assist
• existing members at the desk with account queries, points balances, missing
• points claims, card replacement, and benefit clarifications

.

• Facilitate
• renewals at the desk, including redemption of points against the renewal fee

.

• Manage
• pre-booking requests for exclusive experiences, coordinate availability with
• the relevant operational teams, and confirm bookings in required channels

.

• Identify
• upsell opportunities during member interactions and recommend experiences or
• upgrades that match the member’s profile and visit history

.

• Assist the Commercial team in managing on-site Group Visit (b2B) to
• ensure smooth running of the operation and to provide an excellent customer
• experience in a consistent manner

.

• Answer
• basic agent questions about programme conditions at the counter and/or to the
• Commercial team or Info Desk

.

Candidate's Profile:

• School
• Certificate (SC) or Higher School Certificate (HSC), or equivalent. A diploma
• or certificate in Tourism, Hospitality, Business, or a related field is an
• advantage

.

• Minimum
• 1 year of experience in a customer-facing role involving sales, service, or
• enrolment (retail, hospitality, tourism, leisure, or a similar environment)
• Experience
• handling cash and card transactions accurately. Prior use of a POS or booking
• system is an advantage (training on Casela tools will be provided)
• Experience

working with diverse publics, including tourists and families, is desirable.

• Fluency in English and French; Creole is an asset
• Active
• listening and service orientation; able to identify member needs and recommend
• the right product or resolution without over-promising
• Attention
• to detail and data accuracy: able to complete member records, referral logs,
• and card production documentation without errors
• Able to work flexible
• hours and on weekends if needed

To Apply:

Interested Candidates are strongly encouraged to apply by sending a motivation letter with their CV to:

• The Human Resources Department
• Casela Nature Parks
• Royal Road, Cascavelle
• Or on our HR email

The Management reserves the right to call only successful candidates for interview or not to make any appointment following this advertisement.