Job Responsibilities:

• Conduct data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process

• Produce and deliver tracking and reporting for Key Performance Indicators (KPIs)

• Design key dashboards and scorecards for Senior Leadership and Business Unit Team Leaders, Training Team, Quality Analysts, etc.

• Perform ad hoc data analysis to support business initiatives

• Address reporting and data related questions from the team

• Seek opportunities to drive innovation and process improvement through data driven decision making

• Own weekly/monthly/quarterly operating rhythms (pipeline reviews, forecast calls, QBRs, business reviews).

• Create agendas, pre-reads, action tracking, and follow-through to ensure decisions turn into execution.

• Partner with Sales Leadership to define success metrics and operational expectations.

• Identify operational bottlenecks (handoffs, approvals, deal desk dependencies) and propose fixes.

• Ensure change management when new processes, policies, or tooling are introduced.