Responsibilities:

• Own end-to-end retail/operations performance, including fulfillment, inventory, vendor coordination, and service delivery.
• Design and implement SOPs across operational workflows to improve speed, accuracy, and consistency.
• Build out operational systems and tools (inventory management, order tracking, reporting) from scratch where none exist.
• Monitor key operational metrics (fulfillment time, error rates, cost-to-serve, stock accuracy) and drive continuous improvement.
• Manage relationships with vendors, suppliers, and third-party logistics or fulfillment partners.
• Identify operational bottlenecks and proactively resolve them before they impact the customer experience.
• Train and lead an operations team as the business scales.
• Partner with finance and customer service teams to align operations with broader business goals.

Requirements:

• 5-8 years of experience in retail operations, e-commerce operations, or supply chain/logistics management.
• Bachelor's degree in Business, Supply Chain, Operations, or related field.
• Demonstrated experience building or significantly improving operational processes and SOPs.
• Strong project management skills with the ability to juggle multiple operational workstreams at once.
• Comfortable working with operational data and systems to drive decisions.

What we are looking for (Mindset):

• Genuine ownership mindset - you treat the function as if it were your own business, not a set of assigned tasks.
• Builder mentality - comfortable creating structure, SOPs, and process from a blank page rather than inheriting a
• mature playbook.
• Proven ability to work independently with minimal oversight and make sound judgment calls in ambiguous situations.
• Startup or high-growth company experience strongly preferred - comfortable with fast pace, limited resources,
• and shifting priorities.